Refund policy

Our return and refund terms are defined per contract and per country, in line with local law.
Eligibility, time limits, and procedures for returns or refunds follow the specific agreement you have signed with us.
Where national regulations provide stronger protection, those rules will apply first.
Products may only be returned or refunded if they meet the conditions stated in your contract and applicable law.
For any request, please refer to your contract and contact us using the details provided there.