Politique d’expédition

Shipping Policy – M.L SWISS FZ LLC (B2B)

1. Scope  
This Shipping Policy applies to **business‑to‑business (B2B)** orders placed by clinics, healthcare professionals, distributors, and corporate customers. [bluecart](https://www.bluecart.com/blog/shipping-policy)

2. Order processing  
- Orders are processed after written confirmation (e.g., purchase order, proforma invoice approval) and, where applicable, receipt of payment. [fedex](https://www.fedex.com/en-us/small-business/articles-insights/how-to-create-a-shipping-policy.html)
- Preparation times depend on product availability, batch release, and regulatory or documentation requirements. No fixed preparation time is guaranteed. [bluecart](https://www.bluecart.com/blog/shipping-policy)

3. Shipping arrangements (no estimated delivery)  
- Shipments are organized **case by case** in coordination with the customer (Incoterms, carrier, and service level are agreed individually). [fedex](https://www.fedex.com/en-us/small-business/articles-insights/how-to-create-a-shipping-policy.html)
- M.L SWISS FZ LLC does **not** guarantee or publish standard delivery estimates; all dates discussed are indicative only and not binding. [fedex](https://www.fedex.com/en-us/small-business/articles-insights/how-to-create-a-shipping-policy.html)

4. Transfer of risk and costs  
- Risk and responsibility for the goods transfer according to the agreed Incoterms (e.g., EXW, FCA, CPT, DAP) specified in the offer, contract, or invoice. [bluecart](https://www.bluecart.com/blog/shipping-policy)
- Unless otherwise agreed, transport costs, insurance, customs duties, taxes, and import charges are borne by the customer. [privacypolicies](https://www.privacypolicies.com/blog/sample-shipping-policy-template/)

5. Customs, import, and regulatory compliance  
- Customers are responsible for ensuring that products are permitted in their country and that any local licenses, notifications, or registrations for professional or medical use are in place. [privacypolicies](https://www.privacypolicies.com/blog/sample-shipping-policy-template/)
- Delays or additional costs caused by customs inspections, import permits, or local regulations are outside the control of M.L SWISS FZ LLC. [privacypolicies](https://www.privacypolicies.com/blog/sample-shipping-policy-template/)

6. Delivery issues, damage, or loss  
- Customers must inspect shipments upon receipt and promptly report visible damage, discrepancies, or missing items, following carrier and insurance requirements. [support.pirateship](https://support.pirateship.com/en/articles/5184947-sample-shipping-policy)
- In case of transport damage or loss, the company will cooperate with the customer and carrier to investigate; any replacement or credit is handled according to the applicable commercial agreement. [support.pirateship](https://support.pirateship.com/en/articles/5184947-sample-shipping-policy)

7. Returns related to shipping  
- Returns are only accepted when agreed in advance and in line with product integrity, batch traceability, and storage conditions. Some products are non‑returnable for safety or regulatory reasons. [bluecart](https://www.bluecart.com/blog/shipping-policy)
- If a shipment is returned due to incorrect consignee data, refusal, or failure to complete customs procedures, associated costs may be charged to the customer. [bluecart](https://www.bluecart.com/blog/shipping-policy)

8. Changes to this Shipping Policy  
- This policy may be updated periodically to reflect changes in logistics processes, partners, or legal requirements. The latest version available on the website applies to new orders.